Thank you for shopping with Soul of Papers.

We are committed to delivering your order as quickly and carefully as possible. Please review the following shipping information before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing time is separate from shipping time.

Shipping Methods

Shipping options and estimated delivery times are displayed during checkout based on your delivery location.

Available shipping methods may include:

• Standard Shipping
• Expedited Shipping
• Express Shipping (where available)

Shipping availability may vary depending on your destination.

Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email.

Once your order has shipped, we will send a shipping confirmation email that includes your tracking number, if available.

Please allow up to 24 hours for tracking information to become active.

Delivery Estimates

Estimated delivery times are provided for convenience only.

Actual delivery dates may vary depending on:

• Shipping carrier delays
• Weather conditions
• Customs inspections
• Peak holiday seasons
• Local delivery conditions
• Other circumstances beyond our control

Soul of Papers cannot guarantee delivery by a specific date.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect shipping address is provided, please contact us as soon as possible.

If your order has not yet shipped, we will make reasonable efforts to update your shipping information.

Once an order has been shipped, we are unable to redirect or modify the shipping address.

Soul of Papers is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your tracking information shows no movement for an extended period or your package appears to be lost, please contact us at:

support@soulofpapers.com

We will work with the shipping carrier to investigate the shipment and determine the most appropriate resolution.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To help us process your request, please include:

• Your order number
• Photos of the damaged packaging
• Photos of the product
• A brief description of the issue

Requests submitted after this period may not be eligible for replacement.

International Shipping

Soul of Papers ships to selected international destinations.

International customers are responsible for any applicable:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Other government-imposed charges

These charges are determined by your local customs authority and are not included in your order total unless otherwise stated.

Shipping Restrictions

We reserve the right to refuse shipment to certain countries, regions, or addresses where shipping is unavailable or restricted by law.

Shipping availability may change without prior notice.

Contact Us

If you have any questions regarding shipping, please contact us:

Soul of Papers
Email: support@soulofpapers.com
Website: https://www.soulofpapers.com